Standard Terms and Conditions

  1. No gatherings and parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room.
  2. This reservation is not transferable.
  3. In the event of a no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.
  4. ECOGLAMP reserves the right to send guests away from the Hotel due to their conduct and behavior or for any other safety, security, or medical reasons. This applies, if Guests do not observe instructions given by the management or employees, express themselves in a discriminating manner, or harass or endanger other guests.
  5. Guests will not be permitted to compromise the health, safety, and security aspects of the GLAMP at any point in time.
  6. Guests are bound to produce original proof of identity at the time of arrival in the Hotel
  7. Special terms of the offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
  8. Guests are not allowed to bring food and beverage from outside the Hotel or order food from outside the Hotel.
  9. In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
  10. Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security and hygiene advice duly provided by the ECOGLAMP and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.
  11. All the assets and valuables of the ECOGLAMP should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in the future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) has been done or caused by the Guest.
  12. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is advised to give prior information to the team of ECOGLAMP.
  13. Your valuables can be stored in the electronic safety deposit box provided in your tent.
  14. Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The ECOGLAMP takes no responsibility for any personal possessions that are lost, stolen, or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
  15. Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The ECOGLAMP accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until closing of business that day.
  16. Claimed items can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense.
  17. The management of ECOGLAMP is not responsible for damage or disappearance of vehicles kept in the parking area. Management is obliged to clearly express in the parking area that the area is not supervised and is not responsible for the property kept in there.
  18. Valet parking is always at the Guest’s risk and advice from the Security Team needs to be strictly adhered to by the Guest at the time of checking in. Management will not be accountable for the loss of any valuables from such parked vehicles.
  19. The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
  20. We do our best to ensure reservation arrangements are satisfactory, however, the ECOGLAMP does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but are not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
  21. The transport to the airport/railway station is provided as an ancillary service and the ECOGLAMP is not accountable to whatsoever happens to the guests during such transits.